Terms and Conditions
Electronic Banking Terms and Conditions of Use
The terms "we", "us", "our", "Bank", "BDO" refer to BDO Unibank, Inc. "You" refers to each enrolled user of the BDO's Electronic Banking Services: BDO ATM, BDO Internet Banking, BDO Mobile Internet Banking, BDO Phone Banking, BDO Mobile Banking, and BDO Call Center.
These Terms and Conditions form the contract between you as a customer and BDO as the provider of these services. By enrolling in and using BDO's Electronic Banking Services, you acknowledge and accept these Terms and Conditions. While we will provide a secure system within which you can conveniently carry out your banking transactions via the ATM, Internet, Phone, Mobile Phone, and Call Center, you shall take full responsibility for protecting your personal information and accounts once you are enrolled in the service/s and using secure communication lines and internet connection when utilizing the service/s. Before doing any online transactions or sending personal information, make sure that correct website has been accessed. Always enter the URL of the website directly into the web browser and avoid being re-directed to the website, or hyperlink to it from a website that may not be as secure. Beware of bogus or "look alike" websites.
BDO's Electronic Banking Services can be used to access your BDO bank accounts and do transactions through BDO ATM, BDO Internet Banking, BDO Phone Banking, BDO Mobile Banking, and BDO Call Center provided you request to specifically enroll these accounts. The Bank may, at its absolute discretion, initiate the enrollment of your account/s in all or any of its BDO Electronic Banking Services as the Bank may deem necessary.
Acquiring Access to BDO's Electronic Banking Service
To access your accounts through BDO's Electronic Banking Services, you must have a valid ATM Personal Identification Number (PIN) for BDO ATM, User ID and an online password for BDO Internet Banking, Phone Banking ID and Telephone PIN for BDO Phone Banking, or Mobile Banking PIN for BDO Mobile Banking.
BDO ATM Card Number and ATM PIN
You shall enter your preferred ATM PIN upon initial transaction in any BDO ATM. Your ATM Card shall be unique to you and when used with your ATM PIN will enable you to access your accounts via BDO, Megalink, Expressnet and Bancnet ATMs.
BDO Internet User ID and Password
You shall nominate your preferred User ID and Password upon enrollment to BDO Internet Banking. Your preferred User ID shall be unique to you and when used together with your Password will enable you to access BDO Internet Banking.
BDO Phone Banking ID and Telephone PIN
You shall nominate your preferred Phone Banking ID and Telephone PIN upon enrollment to BDO Phone Banking. Your preferred Phone Banking ID shall be unique to you and when used together with your Telephone PIN will enable you to access BDO Phone Banking.
BDO Mobile Banking ID and Mobile PIN
Your Mobile Number shall be your Mobile Banking ID. You shall receive a system-generated Mobile Banking PIN via a text message upon processing of your enrollment. Your Mobile Banking ID when used together with your system-generated Mobile PIN will enable you to access BDO Mobile Banking.
You will be responsible for keeping your User ID and password/PIN confidential. For security reasons, you must make it a habit to change your password and/or PIN regularly, especially if you suspect its confidentiality has been compromised. It is strongly suggested that the password and/or PIN you select must not relate to any readily accessible personal data such as your name, birth date, address, phone number, or identification card number; or an obvious combination of letters and numbers, including sequential numbers (e.g. 123456); or one which can easily be guessed by someone else such as nicknames, places or events and dates of events closely associated with you.
Under no circumstances should you keep a written or electronic record of your User ID and password/PIN, nor disclose these to any other person, including family, co-employees and those with apparent authority, eg. BDO officer or employee. Do not disclose personal information such as address, mother's maiden name, telephone number, social security number, bank account number or e-mail address unless the one collecting the information is reliable and trustworthy. These must remain confidential to you alone and you must take all reasonable steps to prevent disclosure.
To protect your User ID and password/PIN, you should log off after transaction is completed or when computer is unattended. Clear the memory cache and transaction history after logging out from the website to remove account information. It is also recommended that you do no open other browser windows while banking online.
You will not use or permit the use of your User ID and password/PIN in whole or in part for any purpose, whether legal or illegal, other than as specifically intended to carry out your banking transactions and inquiries via BDO Electronic Banking Services.
Transactions carried out via BDO Electronic Banking Services are subject to all BDO conditions, fees and charges applicable at the time of the transaction.
The use of your User ID and password/PIN will serve as your irrevocable authorization for us to carry out transactions that you initiated.
You acknowledge that we shall have no obligation to verify authenticity of any instruction received from you through the use of your BDO Electronic Banking Services accounts and without further inquiry, act on any directives contained in that instruction. The Bank shall be entitled (but not bound) to give effect to any instruction received, in the terms in which it was received. The Bank's record of any instruction shall (unless there is an obvious error) be final and binding.
Each enrollment can consist of a single user (one person) or joint users (several persons).
Personal Individual, Personal Joint OR Account, individual Parental By Account and Joint OR Parental By Account shall be allowed to enroll in BDO Electronic Banking Services. For joint OR accountholders, you understand and agree that all transactions to be made by any one of the enrollees via BDO's Electronic Banking Services are conclusively considered as done with the consent of all co-depositors.
You can access your accounts via BDO Electronic Banking Services seven (7) days a week, twenty four (24) hours a day. However, at certain times, some or all of BDO's Electronic Banking Services may not be available due to system maintenance.
Accuracy of Information
You are responsible for and must take all reasonable care to ensure the information you supply is accurate. We accept no responsibility and liability for the accuracy of the information or for failure to transmit such information in the manner requested by you.
You are responsible for verifying transaction history details and statements to make sure that there are no unauthorized transactions. You should likewise review and reconcile monthly credit card and bank statements for any errors or unauthorized transactions promptly and thoroughly. It is also strongly suggested that you regularly check your e-mail for contacts by merchants for important information about transaction histories.
You must let us know as soon as you think there has been an error in your transactions carried out via BDO Electronic Banking Services. You may call BDO Customer Contact Center at the following telephone nos.:
- Metro Manila - 8631-8000
- Domestic Toll Free No. - 1-800-10-631-8000 (PLDT)
- International Toll-Free No. - (Int. Access Code)-800-8-631-8000
BDO Unibank, Inc. is regulated by Bangko Sentral ng Pilipinas; Tel. No. (02)8-708-7087; Email: email@example.com
We may require that you send us your complaint or query within 24 hours by sending an email to the BDO Customer Contact Center (firstname.lastname@example.org) for questions or errors about online transactions/services. You may also write to BDO Customer Contact Center, BDO Unibank, Inc., 209 Ortigas Avenue, Greenhills, San Juan, MM 1502.
When you tell us your problem, please:
- Tell us your name, ATM Card No./ User ID/Phone Banking ID, Mobile Banking ID and bank account number.
- Describe the error or transaction and explain why you believe it is an error.
- Tell us the date and time of your transaction. To facilitate our investigation, supply the following details as applicable depending on the type of transaction: account number/s, merchant, subscriber number, amount, mobile number, ATM card number and reference number for the transaction in question.
We will inform you of the results of our investigation immediately, and we will correct any error promptly. However, we do not guarantee reversal of your transaction that has been completely consummated and is irreversible. If the error cannot be rectified, BDO shall not be liable for any actual, direct, special and consequential damage, injury or loss incurred as a result of or arising from such error.
We will try to effect such transactions on your account/s as received via BDO Electronic Banking Services, provided there are sufficient funds available in your accounts. It is your responsibility to ensure sufficient funds are available in your accounts at all times to cover any of your transactions, immediate or scheduled, and that these accounts are active. Any charges or penalties as a result of an unsuccessful transaction due to insufficiency of funds or dormancy of the account will be your sole responsibility and shall be for your account.
We implement cut-offs (Philippine time) during the day for each transaction (the Cut-off Time). If you carried out a transaction after the Cut-off Time, it will be stored and processed the next Philippine banking day. Any loss, charges or penalties (whether imposed by BDO or third parties) as a result of a next day transaction will be your sole responsibility. Please access Frequently Asked Questions (FAQs) to find out the Cut-Off Time for your required transaction.
Notice to you may be sent to your address as shown on our records by regular mail or via electronic mail or other means of communication as we deem appropriate.
BDO shall not be liable for any loss or damage of whatever nature (including without limitation, charges and/or penalties which may be imposed upon you by third parties) in connection with the implementation of transactions coursed through BDO Electronic Banking Services in the following instances:
1. Disruption, failure or delay in implementing transactions relating to or in connection with the BDO Electronic Banking Services which are due to circumstances beyond the control of BDO, fortuitous events such as but not limited to prolonged power outages, breakdown in computers and communication facilities, typhoons, floods, public disturbances and calamities and other similar or related cases.
2. Loss or damage you may suffer arising out of any improper, fraudulent access or utilization of the BDO Electronic Banking Services due to theft or unauthorized disclosure of User IDs, passwords, ATM PINs/TPINs/MPINs or violation of other security measures with or without your participation.
3. Inaccurate, incomplete or delayed information you received due to disruption or failure of any communication facilities used for BDO Electronic Banking Services.
4. Such other circumstances or reasons which effectively prevent BDO from implementing the transaction.
BDO shall not be liable for any indirect, incidental or consequential loss, loss of profit or damage you may suffer or have suffered by reason of your use or failure or inability to use the BDO Electronic Banking Services.
You shall be liable for some or all loss from unauthorized transactions if you have breached these Terms and Conditions or contributed to or caused that loss. You agree to hold BDO, its stockholders, directors, officers, employees and representatives free and harmless, as well as indemnify them, from any and all liabilities, claims, damages, suits of whatever nature, arising out of or in connection with the implementation of BDO Electronic Banking Services, including any and all errors inadvertently committed, any computer-related errors resulting to the Bank's failure to effect any instruction via BDO Electronic Banking Services.
Fees and Charges
We may from time to time upon giving you Notice, introduce or change fees and charges for your use of BDO Electronic Banking Services.
You authorize us to debit the account enrolled by you for the amount of our fees and charges payable on transactions made through the BDO Electronic Banking Services. If at any time there are insufficient funds in your account to cover fees and charges, we may either refuse to carry out your transaction without incurring any liability as a result of such refusal or overdraw your account by debiting fees and charges or debit any other account you hold with us.
Termination of Service
You may request that we terminate your access BDO Electronic Banking Services permanently by calling BDO Customer Contact Center, by selecting enrollment on Internet Banking, or by visiting any of BDO's branches. You will remain responsible for any transactions made on your account until the time of cancellation. BDO shall not be liable for any and all remaining scheduled transactions that you previously set up.
We may terminate your access at any time and for any reason, upon giving you thirty (30) days prior notice of such termination.
We may terminate your access without prior notice if:
- You have breached these Terms and Conditions;
- We learn of your death, bankruptcy or lack of legal capacity or that you have committed an act of bankruptcy or that a bankruptcy petition has been presented against you;
- There are insufficient funds to cover payments or payment instructions given; or
- We consider that we have other reasonable grounds to do so (in which case all reasonable effort will be made to advise you of the circumstances of termination or suspension)
Consent to Recording
You hereby consent to our recording of your telephone instructions to/conversations with our BDO Customer Contact Center Officers/staff and you hereby agree that such recordings may be submitted as evidence in any court or other proceedings relating to your availment of BDO Call Center Service/BDO Phone Banking.
Consent to Receive Announcement
You hereby agree to receive messages/announcements from BDO regarding BDO Online Banking service downtime advisories, featured services and marketing promotions via e-mail, call, or SMS.
We reserve the right to vary these Terms and Conditions at any time and will give you thirty (30) days prior notice of such changes.
If by your act or omission, fault or negligence, BDO becomes involved in any litigation which may have relation with BDO's Electronic Banking Services, the Terms and Conditions of its use, or with any rights, powers and remedies hereunder, then you agree to pay all fees and expenses incurred by BDO in such a litigation, including but not limited to a reasonable amount for the attorney's fees which amount is hereby agreed to be at the rate of at least 10% of the sum sought, which shall not in any way fall below P10,000.00 as well as the costs of suit. Venue of all legal actions or proceeding arising out of or in connection with BDO's Electronic Banking Services shall be brought in the proper courts of Makati City, Philippines or any other place where BDO may subsequently transfer its principal place of business.
This Agreement shall be governed by and construed in accordance with the laws of the Philippines. It shall be understood that access to and use of the BDO Electronic Banking Services shall be subject to applicable requirements and procedures of government telecommunications or other regulatory authorities and those prescribed by law.